Terms of service

Terms of Service **1. Introduction** Welcome to Capital Gloss Detailing. By accessing and using our services, you agree to be bound by the terms and conditions outlined in this document. Our mobile auto detailing services cater specifically to luxury vehicles with a dedication to exceptional quality and customer satisfaction in Baltimore. Please read this agreement carefully before proceeding. **2. Service Description** Capital Gloss Detailing provides high-end mobile auto detailing services designed to maintain and enhance the appearance of luxury vehicles. Our offerings include a range of specialized cleaning, polishing, and maintenance services delivered directly at your location for maximum convenience. All details of our service packages are outlined on our website. **3. Appointments and Payments** Services are available by appointment only, which can be scheduled via our website or telephone contact number. We accept various payment methods, including major credit cards and electronic payments. Payment for services must be completed before or upon completion of service unless prior arrangements have been made. **4. Cancellations and Rescheduling** We understand that schedules can change; therefore, we allow cancellations or rescheduling up to 24 hours before the scheduled appointment without incurring a fee. Failure to notify us within this timeframe may result in a charge equal to 50% of the total service fee. **5. Liability Disclaimer** While we employ industry best practices and highly skilled professionals, Capital Gloss Detailing is not liable for any minor scratches or damages resulting from inherent risks associated with any detailing process performed on your vehicle's surfaces. Customers accept these risks upon booking our services. **6. Customer Responsibilities** To ensure optimal results, customers are responsible for removing all personal belongings from the vehicle before the detailing service begins. Capital Gloss Detailing will not be responsible for any lost or damaged items left inside the vehicle. **7. Privacy Policy** Your privacy is essential to us. Any personal information collected during service booking or communication will be handled according to our privacy policy, aimed at ensuring your data's safety and confidentiality. For more detailed information or inquiries about our terms, please contact our customer service team directly.